Maurya Hosting Refund Policy

At Maurya Hosting, we strive to ensure customer satisfaction with our services, including website development, mobile app development, cloud hosting, digital marketing, business email, and domain registration. This Refund Policy outlines the terms under which you may request a refund for our services. By purchasing our services, you agree to the terms described below.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

• Service Non-Delivery: If we fail to deliver the agreed-upon service within the specified timeline due to reasons within our control.
• Service Defects: If the delivered service (e.g., website, app) has significant defects that we cannot resolve within a reasonable timeframe.
• Hosting Services: For cloud hosting plans, we offer a 30-day money-back guarantee from the date of purchase, provided the issue is not due to customer misuse.
• Domain Registration: Domain registrations are non-refundable once processed, as per industry standards.

2. Non-Refundable Services

The following services are non-refundable:

• Custom Development Work: Payments for website or mobile app development are non-refundable once work has commenced, due to the resources allocated.
• Digital Marketing Campaigns: Fees for SEO, social media, or other marketing services are non-refundable once campaigns are launched.
• Third-Party Fees: Any fees paid to third parties (e.g., domain registrars, app store submissions) are non-refundable.

3. Refund Process

To request a refund:

• Contact us at [email protected] within 30 days of service purchase or delivery, specifying the reason for your request.
• Provide relevant details, such as order number, service type, and issue description.
• We will review your request within 7 business days and notify you of the outcome.
• Approved refunds will be processed to the original payment method within 10-15 business days.

4. Partial Refunds

In some cases, we may offer partial refunds based on:

• The extent of service completion (e.g., partial website development).
• Usage of hosting resources prior to cancellation.

5. Cancellations

You may cancel recurring services (e.g., hosting, business email) at any time by notifying us at [email protected]. No refunds will be issued for unused portions of the service term unless covered by the 30-day money-back guarantee.

6. Changes to This Policy

We may update this Refund Policy periodically. Changes will be posted on this page with an updated effective date.

7. Contact Us

For questions about this Refund Policy or to initiate a refund request, contact us at:

• Email: [email protected]
• Phone: +91 8092927773
• Address: Chanakya Colony, Parsa Bazaar Station, Patna, Bihar - 804453, India

Effective Date: June 20, 2025